Avaya Support Advantage Preferred, 3 Jahr(e), 24x7

- 24x7 remote technical support - Access to the Avaya Support website, updates and fixes - Avaya Secure Access Link (SAL) gateway software to enable remote support - Avaya EXPERT™ Systems — auto resolves 90% of alarms service requests without human intervention - Avaya Diagnostic Server with SLA Mon™ technology — advanced, client - controllable diagnostic tools that speed diagnosis while lowering costs without additional equipment - Multi - Vendor Collaborative support — Avaya will collaborate with select vendors to diagnose interoperability issues with the vendor’s product resulting in an improved customer experience and faster resolution times, without finger pointing - Proactive alert of network issues (PSTN and IP) — fast automatic alarm notification and initiation of automated problem diagnosis and resolution - Response service level objectives of 15 minutes via the web - Global license portability for simple and automated movement of licenses around the world - Increased security and ease of managing authentication policies through Avaya SAL Policy Server